FAQs
Find the answers to the most frequently asked questions related to our services.
What is the Just Wallet card?
The Just Wallet Prepaid Mastercard® is issued by Patriot Bank, N.A. It is linked to your Just Wallet account and allows you to spend your Just Wallet balance funds everywhere debit Mastercard is accepted.
How does the Just Wallet card work?
The Just Wallet Card allows you to share the cost of purchases with your friends and family who also use the Just Wallet app. You will be asked to fund your purchases at the time you make the transaction on your card. Just Wallet and its partners will take care of the back-end work by pulling funds from your linked bank account.
How can I get the Just Wallet Card?
You can apply for the Just Wallet Card through your Just Wallet dashboard, at http://web3.justwallet.com or follow the links from http://justwallet.com To get access to the card, you will need to provide some identifying information. This information is necessary to help us and our bank partners fight money laundering and terrorism. You can exchange crypto into USD to load to your card, by simply connecting your web3 wallet and checking out through the simple 3 step process.
Do I have a personal spending limit?
Your spending limit will be set by entering the amount up to the total spend. Spending limits may be as high as $2,500 per day.
Does it cost money to use the Just Wallet Card?
For daily use of the card there no fees for usage within the United States for purchases in USD. There are costs associated with creating the Just Wallet Card. There is a five dollar card generation fee, that is easily reloadable, and a 2% charge plus variable gas fees for exchanging crypto to fiat for the card load. Full details are available on the Cardholder Pricing page.
Is Just Wallet a Bank?
Just Wallet is not a bank. We work with Patriot Bank, N.A. to offer you the Just Wallet card.
What will happens with unspent card balances?
The cards are valid for 3 years for you to spend in that timeframe, there is a low inactivity fee that starts after 90 days of no usage. Full details can be found on our Cardholder Pricing page.
Can I make payments directly from an exchange?
The Just Wallet platform is based on web3 wallet technology, simply connect your web3 wallet using MetaMask, Trust Wallet, BitPay, Math Wallet and more than 100 more!
Where can I use my Just Wallet Card?
You can use your Just Wallet Card anywhere debit Mastercard is accepted.
Why do I have to provide my personal information (including SSN)?
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who signs up for a Just Wallet Card.
What this means for you: When you sign up for a card, we will ask for your name, address, date of birth, and other information that will allow us to identify you.
My Just Wallet Card is lost/stolen/damaged. What do I do?
For all customer support related issues, Just Wallet users can contact us via email from within the app or directly at [email protected] or visit justwallet.com and contact support via the live chat. There is a fee for replacing the card, please see Cardholder Agreement for details.
My card just declined, What do I do?
If you happen to receive a declined transaction just send an email to [email protected] or live chat for immediate support.