Acceptance Of The Support Policy
Just Wallet, (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.justwallet.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy also describes the the process for support and by using the Just Wallet products and services you are agreeing to the terms set within these policies.
This support policy applies to information we collect:
• On this Website, or any owned website, app or technology by Just Wallet.
• In email, text, and other electronic messages between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
• us offline or through any other means, including on any other website operated by Company or any third party; or
• any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website
JUST WALLET Customer Support Process
JUST WALLET handles inquiries related to issuance and daily use of the JUST WALLET card. This document outlines JUST WALLET customer support processes and escalation paths.
JUST WALLET prioritizes and promotes customers to engage with their accounts through self-service features and automation aimed at enabling customers to have as many options as possible to manage their accounts. Customers can contact JUST WALLET customer support through EMAIL ([email protected], PHONE NUMBER (404 590 0316), CHAT PORTAL on JustWallet.com. A JUST WALLET support agent is assigned to the ticket, collects relevant user data, and reviews the inquiry by Verifying account, transaction, error and determine if it was a system error, user error or failed transaction. If a resolution is possible within 48 hours the customer support agent will complete the inquiry and follow up with the user. The agent will then close the ticket. If a resolution is not possible within the 48 hours, the agent will follow up with the user, acknowledge receipt of their inquiry, and detail next steps which may include opening an escalation ticket request by submitting an email to [email protected] The customer support agent will only close the ticket once they are able to address the user’s inquiry.
What we do with the information we collect
Service Level Agreements
SLAs Support Hours: 9 - 5 M-F
Avgerage Time to First Response: Autoreply within 5 minutes, First Response within 24 hours.
Average Time to Resolution: 48 hours
All customer support inquiries are stored in Just Wallet Support CRM & LiveChat.com for for a minimum of 5 years.
Support Contact Information